Introduction
We know that you care about how your personal information is used and shared, and we
take your privacy very seriously. By using the Service, you are accepting the
practices outlined in this Privacy Policy.
This Privacy Policy covers Campus Industries’ treatment of personal information that
Campus Industries gathers when you are on any Campus Industries website and when you
use Campus Industries services. Please note that links from our website may take you
to external websites which are not covered by this Privacy Policy and that this
policy does not apply to the practices of third parties that Campus Industries does
not own or control, or to individuals that Campus Industries does not employ or
manage. We recommend that you check their privacy policies before submitting any
personal information to such sites. We will not be responsible for the content,
function or information collection policies of the external websites.
In this Privacy Policy, we explain how we collect and use your personal information.
‘We’ are Nativo Limited (trading as Campus Industries) and we are the data
controller for the purposes of the Data Protection Act 1998 and the EU General Data
Protection Regulation (the ‘GDPR’).
We only use the information that we collect about you lawfully, and this policy
explains what our lawful basis is in respect of each purpose for which we keep and
use information about you.
Generally, we are allowed to process your personal information where it is necessary
in connection with a contract between us (such as to provide you our services or
products), where it is necessary in order for us to comply with our legal
obligations, where we have a legitimate interest to do so (but we will always
consider whether your right to privacy overrides our interest), or where you have
given consent.
Personal Information we collect about you and how it is collected
You are not required (by law or by any contract with us) to provide personal
information to us via this website. We will only require you to provide personal
information to us where it is necessary for us to provide with a service at your
request.
Information you provide to us
We may receive personal information about you whenever you contact us. For example,
by doing the following:
- Enquiring about our Service
- Using and browsing our website
- Telephoning, texting writing by post or emailing us
This information may include the following:
- Your name
- Address
- Phone number
- Email address
We will never collect sensitive information about you without your explicit consent.
When you register with us, you will highlight various personal preferences. By
highlighting these preferences (some of which may be in relation to sensitive
information about you) you are giving us your explicit consent to process this
sensitive information in accordance with this Privacy Policy.
The information we hold will be accurate and up to date. You can check the
information that we hold about you by emailing us. If you find any inaccuracies we
will delete or correct it promptly.
Information we collect about you on our website
We may use technology to track the patterns of behaviour of visitors to our site.
This includes using "cookies" which are stored in your browser. You can usually
modify your browser to prevent this happening, however doing so will prevent
bookings from being placed with us. Information collected in this way could be used
to identify you unless you modify your browser settings. For more information about
how and why we use cookies, please take a look through our Cookie Policy.
When you visit our website, we may collect the following information:
- The User Agent (device) details supplied by your internet browser
- If you choose to log in using a third party, we will record your choice of login
provider
- A device identifier (cookie or IP address) and general location for fraud
prevention
- Details of your visits to our website and the resources that you access,
including, but not limited to, website pages, links, traffic data, location
data, weblogs and other communication data
Information we collect about you from other sources
We do not collect information about you from other sources.
Children
Our website is not intended for children under the age of 18 and we do not knowingly
collect data relating to children under the age of 18.
Information we receive about you from other sources
Sometimes you will have given your consent for other websites, services or third
parties to provide information to us. This could include information we receive
about you if you use any of the other websites that we operate or the other services
that we provide, in which case we will have informed you when we collected that data
if we intend to share those data internally and combine it with data collected on
this site. We will also have told you for what purpose we will share and combine
your data.
It could also include information from third parties that we work with to provide our
products and services, such as payment processors, technical support companies and
advertising companies. Whenever we receive information about you from these third
parties, we will let you know what information we have received and how and why we
intend to use it.
How and why we use your personal information
The table below explains what we use (process) your personal information for and our
reasons for doing so.
What we use your information for |
Lawful basis |
|
Perfom our contract with you |
Comply with legal obligations |
Persue legitimate interests |
To provide services to you under the terms of use |
x |
|
|
To provide you with information about other services that are similar to
those that you have already purchased, enquired about or otherwise engaged
with
|
|
|
x |
To verify your identity |
x |
x |
x |
To deal with any complaints you may have |
x |
|
x |
To make repairs, alterations and improvements to the services supplied |
x |
x |
x |
To detect and prevent fraud, money-laundering and other crimes |
|
x |
|
To review and improve the performance of our systems, processes and staff
(including training)
|
|
|
x |
To let you know about any important changes to our business or policies |
|
x |
|
Promotional Communications
If you place an order with us, we may use your email address to send you our best
offers recommendations. You can unsubscribe or change your email preferences at any
time. We have a legitimate interest in processing your personal information for
promotional purposes (see table above). This means we do not usually need your
consent to send your promotional communications. However, where consent is needed,
we will ask for this consent separately and clearly.
Sharing your personal information
Sharing your information within our company and group
We share the information that you provide to us with our staff so that we can provide
our products and services to you.
We may share the information that you provide to us with other companies within the
group and other websites that we operate.
Sharing your information with third parties
We may share your personal information with selected third parties. For example, we
may share your information with:
- Our clients, in this case Virgin Media
- Internet hosting providers to host the website, related infrastructure, services
and applications
- Contact management systems to send emails, instant messages, social media
messages and SMS messages
There are certain exceptional circumstances in which we may disclose your information
to third parties. This would be where we believe that the disclosure is:
- Required by the law, or in order to comply with judicial proceedings, court
orders or legal or regulatory proceedings
- Necessary to protect the safety of our employees, our property or the public
- Necessary for the prevention or detection of crime, including exchanging
information with other companies or organisations for the purposes of fraud
protection and credit risk reduction.
- Proportionate as part of a merger, business or asset sale, in the event that
this happens we will share your information with the prospective seller or buyer
involved
How long your personal information will be kept
We will only store your personal information for as long as we need it for the
purposes for which it was collected. Where we provide you with any service, we will
retain any information you provide to us at least for as long as we continue to
provide that service to you.
How do we protect your personal information
We will take all steps reasonably necessary to ensure that your personal information
is treated securely and in accordance with this Privacy Policy.
We try to ensure that all information you provide to us is transferred securely via
the website. Unfortunately, the transmission of information via the internet is not
completely secure. Although we will do our best to protect your personal
information, we cannot guarantee the security of your data transmitted to our site;
any transmission is at your own risk. Once we have received your information, we
will use strict procedures and security features to try to prevent unauthorised
access.
Your Rights
Access |
The right to be provided with a copy of your personal information. |
Rectification |
The right to require us to correct any mistakes in your personal
information.
|
To be forgotten |
The right to require us to delete your personal information – in certain
situations.
|
Restriction of processing |
The right to require us to restrict processing of your personal information
– in certain circumstances, eg if you contest the accuracy of the data.
|
Data portability |
The right to receive the personal information you provided to us, in a
structured, commonly used and machine-readable format and/or transmit that
data to a third-party – in certain situations.
|
To object |
The right to object:
- At any time to your personal information being processed for direct
marketing purposes (including profiling). We will usually inform you
(before collecting your personal information) if we intend to use
your Personal information for such purposes or if we intend to
disclose your information to any third party for such purposes. You
can exercise your right to prevent such processing by checking
certain boxes in the account area where you can control your
personal information options and where required on the forms we use
to collect your personal information. You can also exercise the
right at any time by contacting us using the contact details set out
in the terms of use;
- In certain other situations to our continued processing for direct
of your personal information, eg processing carried out for the
purpose of our legitimate interests.
|
Not to be subject to automated individual decision-making
|
The right not to be subject to a decision based solely on automated
processing (including profiling) that produces legal effects concerning you
or similarly significantly affects you.
|
For further information on each of those rights, including the circumstances in which
they apply, please contact us or see the Guidance from the UK Information
Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection
Regulation.
If you would like to exercise any of those rights, please email, call or write to
us.
How to complain
We hope that we can resolve any query or concern you may raise about our use of your
information.
The Data Protection Act 2018 also gives you right to lodge a complaint with a
supervisory authority, in particular in the European Union (or European Economic
Area) state where you work, normally live or where any alleged infringement of Data
Protection laws occurred. The supervisory authority in the UK is the Information
Commissioner who may be contacted at https://ico.org.uk/concerns
or telephone
0303
123 1113
.
Changes to our Privacy Policy
Any changes we make to our privacy policy in the future will be posted on this page
and, where appropriate, notified to you by email. Please check back frequently to
see any updates or changes to our privacy policy.
Contact us
If you have any questions/comments about privacy, you should contact us at Campus
Industries on
0113 2441010
or help@campusindustries.co.uk